Transportation Driver

REPORTING RELATIONSHIPS: This position operates under the functional direction of the Transportation Coordinator and administrative oversight of the Director of Ancillary Services. This role does not supervise other staff.

POSITION SUMMARY: The Transportation Driver is responsible for providing safe, reliable, and courteous non-emergency transportation services for Eastern Plumas Health Care patients and residents. This role supports access to medical appointments, hospital outpatient services, and approved non-medical SNF outings while maintaining safety, professionalism, and patient dignity.

Wage Scale: $19-$22/hr

Full Time Benefits

ESSENTIAL DUTIES:

• Safely transport patients to and from medical appointments, hospital outpatient services, and approved non-medical outings.
• Follow assigned schedules and routes as coordinated by the Transportation Coordinator.
• Assist patients with safe entry and exit from vehicles, including use of wheelchairs, walkers, and other mobility devices.
• Properly secure passengers and mobility equipment using approved restraint systems.
• Operate hospital-owned vehicles safely and in accordance with hospital policies and applicable laws.
• Perform required pre-trip and post-trip vehicle inspections and promptly report concerns.
• Monitor patient safety and comfort during transport and escalate concerns as needed.
• Accurately complete required trip logs, inspection documentation, and related records.
• Communicate clearly with the dispatcher regarding delays, schedule changes, or service issues.
• Maintain vehicle cleanliness and disinfect high-touch surfaces between transports as required.
• Ensure vehicles are stocked with required safety, emergency, and cleaning supplies.
• Report vehicle maintenance needs, damage, or equipment issues promptly.
• Provide courteous, patient-centered service to elderly, disabled, and mobility-impaired individuals.
• Maintain patient privacy and confidentiality at all times.
• All other duties as assigned

PROFESSIONAL BEHAVIOR:

• Demonstrates professionalism, reliability, and accountability.
• Maintains appropriate appearance and conduct.
• Demonstrates patience, emotional control, and respect when working with vulnerable populations.
• Adheres to schedules and communicates proactively.
• Acts in accordance with Eastern Plumas Health Care’s Mission and Values.

POSITION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

The following education or combination of education and experience are required for the position:

· High school diploma or equivalent.

· Valid California Driver’s License with a clean driving record.

· Prior experience transporting patients, older adults, or individuals with mobility limitations preferred.

· Experience in healthcare, transportation, customer service, or a related field preferred.

· Ability to successfully complete required hospital and transportation-related training within designated timeframes, including but not limited to safety, infection control, and patient privacy

· Enrollment in California DMV Employer Pull Notice Program required.

· Successful completion of background screening in accordance with hospital policy.

· Current CPR and First Aid certification required.

· Completion of defensive driving and passenger assistance training within designated timeframe.

· Must meet all insurance eligibility requirements for hospital vehicle operation.

SKILLS:

• Safe and defensive driving skills.
• Ability to assist patients with limited mobility, including wheelchairs and assistive devices.
• Strong interpersonal and customer service skills.
• Clear verbal communication and ability to follow instructions.
• Attention to detail for documentation and safety checks.
• Ability to remain calm, patient, and professional in challenging situations.
• Basic computer or electronic documentation skills.
• Ability to manage time effectively and adhere to scheduled routes.

PHYSICAL CAPACITIES/EQUIPMENT OPERATED:

The physical demands and work environment described here are representative of those required for any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment operated and/or maintained:

• Hospital-owned passenger vehicles • Wheelchair securement systems • Two-way communication devices • Basic vehicle safety equipment

WORKING RELATIONSHIPS:

• Transportation Dispatcher / Coordinator
• Hospital departments and outpatient clinics
• Patients and caregivers
• Facilities, Environmental Services, and Maintenance staff
• External vendors related to vehicle maintenance and supplies

FREEDOM TO ACT/ACCOUNTABILITY:

· Actively contributes in staff meetings

· Identifies problems, and recommends resources and methods for resolution using chain of command

· Cooperates with coworkers across all departments

· Monitors own performance and reports on program/problem progress

· Acting in accordance, at all times, with Eastern Plumas Health Cares Mission and Values.

PRIVACY AND CONFIDENTIALITY:

As set forth in the Health Insurance Portability and Accountability Act of 1996 (HIPAA), this position must maintain patient confidentiality in accordance with State and Federal regulations.

Protected Health Information is restricted to a need-to-know basis. Any intentional or unintentional breach of

confidentiality will be reported to the HIPAA Privacy Officer and is subject to disciplinary action, up to and including termination of employment.