Job Description

The Back office RDA Lead reports to the Dental Office Supervisor and ultimately to the Director of Outpatient Clinics. The incumbent is responsible for stellar customer service and providing answers to patient questions according to their guidelines of practice as outlined in the California Codes, Regulations, and Standards for the Dental Assistant. Provides oversight, leadership and mentorship to fellow dental assistants. As a partner to the Dental Supervisor and
organizer of the department, the Lead RDA supports dental care delivery by assisting in the performance of dental procedures and carrying out the day-to-day operations of the back office.

Our dental clinic operates  Monday-Thursday from 8am-5pm.  

Responsibilities

  • Oversee, train and direct all other dental assistants to ensure they perform in accordance with the Dental Practice Act to the best of their abilities.
  • Manage employee breaks, lunch and other time away from work to ensure adequate coverage and minimize impact to the delivery of patient care.
  • Maintain an appropriate and adequate clinical supply in the dental practice while simultaneously remaining fiscally responsible by adhering to the established budget.
  • Provide oversight and direction to the support staff in accordance with the organization's policies and procedures.
  • Foster a success-oriented environment that reflects the practice values. Encourages good performance and rewards
  • productivity.
  • Assist the dentist or other health care provider during examinations and treatment in accordance with the provisions of the Dental Practice Act.
  • Support the patient by providing exceptional interpersonal and technical skills in the delivery of information and care as it relates to receiving treatment.
  • Participate in the achievement of patient satisfaction and office production goals by working efficiently and providing a high level of patient service.
  • Serve as an infection control officer, following infection control protocol and preparing and sterilizing instruments andequipment in compliance with office policies and procedures, safety and OSHA guidelines.
  • Prepare treatment room and execute proper tray set up by following prescribed procedures and protocols.
  • Maintain patient confidence and protect operations by keeping information confidential in accordance with HIPAA.
  • Ensure proper operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories;evaluating new equipment and techniques.
  • Conserve dental resources by using equipment and supplies as needed to accomplish job results.
  • Record patient medical and dental histories, vital signs and treatment information.
  • Provide postoperative instructions as prescribed and directed by the dentist or other health care provider.
  • Maintain regular, predicable attendance.
  • Other duties as assigned.

Knowledge and Requirements

  • Current Registered Dental Assistant CA license
  • Pit & Fissure sealants
  • Current CPR Certification
  • Demonstrated success in leading support staff.
  • Command of the English language and able to communicate clearly to callers, visitors, patients, and all other staff members.
  • Must have Radiology training and license.
  • Understanding of HIPPA and confidentiality issues as they relate to patient documents and communications.
  • The Dental Assistant shall practice in accordance with the Dental Practices Act for the State of CA.
  • Interpret basic patient needs.
  • High school diploma or GED. 1-2 years of medical or clinical experience preferred.
  • New Graduates are welcome to apply!

Skills / Requirements

10 Top Qualities of a Dental Assistant

Interpersonal Skills

  • Empathy and compassion for people
  • Ability to listen, understand, and following directions
  • Good communication skills
  • Strong attention to detail
  • A willingness to learn and grow

Technical Skills

  • Knowledge of dental procedures
  • Ability to take X-rays, make dental impressions, read blood pressure, etc.
  • Capable at spotting possible dental emergencies
  • Ability to prepare and sterilize exam room and dentistry tools
  • Understanding of common dental materials

Administrative Skills

  • Ability to multitask and solve problems
  • Organizational skills
  • Literacy in computers and applications
  • Tracking and ordering necessary supplies

Important Notes

1. Good listener

Dental assistants are on the front lines with patients every day. Lending an ear is essential to understanding their questions and concerns!

2. Compassion

Patients are often nervous or scared. The best dental assistants know how to be a calming presence.

3. Being a people person

If you love meeting new people, dental assisting is for you!

4. Perseverance

Dental assisting is not for the faint of heart. It's ever-changing and can sometimes require long days. If you have determination, you will go far.

5. Strong work ethic

Sometimes dental assistants work long hours with few breaks. But the best assistants find it rewarding and energizing!

6. Dedication

There will be some tough days. The dental assistants who are dedicated know how to take it in stride and find joy in providing patient care.

7. Reliability

If you don’t show up, the office might just fall apart. Just kidding (but not really).

8. Organization

In this profession, you need to be prepared for anything! From getting exam rooms ready to tracking inventory and scheduling appointments, dental assistants need strong organizational skills.

9. Anticipation

Do you know how to read minds? Dentists will be amazed and impressed with how you know what they need before they do!

10. Multitasking

Dental assistants say they do it all — and often they do it all at the same time!