Job Description

Eastern Plumas Health Care is a small, non-profit, critical access hospital district, providing comprehensive medical services to Plumas County since 1971. We operate a 9-bed acute care hospital at our main Portola campus, which includes a 24-hour, physician staffed, emergency room and ambulance service. In addition, four primary care medical clinics and a dental clinic offer residents a full spectrum of health care services in the Graeagle, Loyalton, and Portola communities. There are also hospital-based Skilled Nursing Facilities in Portola and Loyalton.

This is a full time, benefited position. 

The following statements are intended to describe the major elements and requirements of the position and should not be taken as an all-inclusive list of responsibilities, duties, and skills required of individuals assigned to this job.

Major Responsibilities: 

  • Customer service is integral to the position as the utility clerk. The utility clerk will be responsible for answering telephone calls with efficient positive assistance and assisting staff and patients or family of a patient while maintaining confidentiality. Serves as a model to fellow employees in the area of confidentiality. Maintain confidentiality, protecting patient information at all times, utilizing minimum information necessary standards to those with a right and need to know. Follow and abide by all privacy (HIPAA) regulations regarding patient information. 
  • Perform required tasks and other duties while maintaining a positive attitude, productivity and quality standards. 
  • Assists with purging of medical records and retrieves records from offsite storage as needed. Maintains current logs on purged records, and current log on the location(s) of stored records. Responsibly for scanning multiple document types into patients charts approximately 25% of the daily activity. 
  • Demonstrates ability to accurately and efficiently utilize the hospital information system to research a medical record number from our master patient index (MPI). Audit and correct demographic errors identified in transcribed reports by informing the provider.  Assist in resolving medical record discrepancies when identified and communicate corrections to the appropriate personnel.
  • Possesses an awareness of hospital processes, location of departments, and other related patient/visitor services.
  • Regularly consults with supervisor on areas of further instruction that would be beneficial and discusses any pertinent issues. Completes tasks in a timely and meets deadlines both internally and externally (ROI).
  • Independently recognizes and performs duties which need to be done without being directly assigned. Establishes priorities organize work and time to meet them.
  • Accepts changes and new ideas with insight into problems and the ability to develop workable alternatives. Accepts constructive criticism in a positive manner.
  • Uses time effectively and constructively. Takes pride in the place of work maintaining a clean, neat and orderly and in one’s job every day. Understands the continuous quality improvement process and applies it in performing everyday tasks/duties.
  • Actively participates in quality improvement by assisting in finding new and better ways of performing duties and responsibilities.

Other Duties include:

  • Upload medical summaries to the Health Information Exchange.
  • Assist patient in registering and login to the patient portal.
  • Upload reports to the COR Dashboard (Meaningful Use)
  • Monitor patient communications.


  • One year hospital experience, and knowledge in the area of release of information, and patient’s right, preferred.
  • Completion of a medical terminology course and demonstrates complete knowledge of the principles of medical documentation.
  • Background in business office machines and programs (Word, Excel, Adobe, Google Docs). Demonstrates working knowledge of information systems related to the job duties.

Physical Demands:

  • By use of proper body mechanics at all times when its necessary to move heavy objects (boxes) or to transport/transfer a heavy box on and off shelves.  Lifting and carrying of boxes from 35 to 75 pounds at time placement maybe overhead or on a low shelf.