Job Description

Description

Eastern Plumas Health Care is a small, non-profit, critical access hospital district, providing comprehensive medical services to Plumas County since 1971. We operate a nine bed acute care hospital at our main Portola campus, which includes a 24 hour, physician staffed, emergency room and ambulance service. 

We have three primary care medical clinics and a state-of-the-art dental clinic offering our community a full spectrum of health care services in the Graeagle, Greenville, Loyalton, and Portola communities. There are also hospital-based Skilled Nursing Facilities in Portola and Loyalton. The hospital district serves over 10,000 permanent residents living in small communities scattered throughout Plumas and Sierra Counties. 

POSITION SUMMARY:

The telemedicine coordinator provides coordination of telemedicine through clerical, clinical and technical support for telemedicine services and clinical, clerical and information technology staff at Eastern Plumas Health Care network sites.  Ensures that high quality clinical services are delivered via telemedicine.

PRINCIPAL ACCOUNTABILITIES:

  • Telemedicine
  • Utilizes organizational, communication, problem solving, prioritization and decision making skills to facilitate a positive, efficient and professional atmosphere during day-to-day operations of telemedicine services.
  • Works independently with off-site telemedicine vendor staff to facilitate seamless transfer of clinical and billing data during day-to-day telemedicine operations.
  • Through attention to detail and high-level organizational skills, schedules contiguous clinic appointments to optimize program efficiency and productivity.  Enters complete demographic patient information into both Eastern Plumas Health Care telemedicine vendor electronic medical record scheduling programs.
  • Responsible for patient flow, with the assistance of other staff members.  Greets patients, introduces self and escorts them from the waiting rooms to the telemedicine rooms.  Provides a patient gown as necessary and properly positions patients ensuring adequate room lighting while maintaining patient privacy and dignity during telemedicine appointments.
  • Identifies and documents patient vital signs, height, weight, BMI, chief complaints, notes allergies, tobacco and ETOH use and other clinically required information and monitors as indicated by visit purpose.
  • Assists with prescription refill paperwork and messages.
  • Ensures that all Consents for Telemedicine Consultations are complete and signed by patients prior to telemedicine appointment.  Consults with Director and/or telemedicine provider regarding consent questions or issues prior to telemedicine visit.
  • Assists telemedicine provider with repositioning patient and patient examination requirements during telemedicine visits.
  • Provides clear follow-up instructions to patients regarding required appointments, lab, radiology and specialist referrals directed by the telemedicine vendor.
  • Provides close oversight and ensures that all clinical and billing documents required from telemedicine providers are collected at the conclusion of the telemedicine clinical day.
  • Demonstrates service excellence in all interactions with patients, aiming for consistent high levels of patient satisfaction with the telemedicine program.
  • Provides technical support regarding equipment operations and troubleshooting to clinicians engaged in telemedicine services.
  • Assists with the development, implementation and maintenance of telemedicine program policy and procedure.
  • Assists with education of medical, nursing and ancillary staff regarding telemedicine programs and processes.
  • Monitors telemedicine equipment reporting any unresolved technical issues to the Information Technology department in a timely manner for immediate resolution.
  • Displays sound stewardship of resources in appropriate management of time, reporting to Director when variances to scheduled hours are necessary.
  • Assists with organizing, promoting, hosting or conducting continuing medical education and continuing nursing education events.  Utilizes organizational skills to coordinate resources such as event announcements, site/room availability and scheduling, video-conferencing equipment, seating, lighting, supplies and any pre-determined refreshments prior to event.
  • Attends department meetings, educational and collaborative professional meetings related to the conduct of telemedicine services.
  •  
  • Referrals
  • Outpatient Clinics:  Arranges referrals and consultation appointments, identifies the necessary clinical and administrative documentation required for referral or consultative care and provides direction regarding their destination prior to submission to Medical Records for transmission.

 

POSITION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED) with one to three months related experience and or/training; or, equivalent combination of education and experience.
  • Tele-health or broadband dependent health services experience is highly desired.
  • Demonstrated aptitude in computer sciences, information systems, electronic health records and Microsoft Office (e.g. Word, Excel, Outlook, PowerPoint).
  • Medical Assistant, Certified Nurses Aid, EMT, LVN or RN designation.
  • Ability to work independently, with strong organizational skills.
  • Good interpersonal skills and ability to flex in situations.
  • Knowledge of medical terminology preferred, as well as familiarity with medical documents and medical chart components.

*Internal candidates must meet the requirements of EPHC's Transfer Policy