Job Description

Eastern Plumas Health Care is a small, non-profit, critical access hospital district, providing comprehensive medical services to Plumas County since 1971. We operate a 9 bed acute care hospital at our main Portola campus, which includes a 24 hour, physician staffed, emergency room and ambulance service.

In addition, three primary care medical clinics and a state of the art dental clinic offer residents a full spectrum of health care services in the Graeagle, Loyalton, and Portola communities. There are also hospital-based Skilled Nursing Facilities in Portola and Loyalton.

POSITION SUMMARY:

The Director of Outpatient Clinics renders professional leadership pursuant to the mission, values and objectives of Eastern Plumas Health Care and is responsible for the Dental, Outpatient clinics, Behavioral Health and Telemedicine Services.  The Director of Outpatient Clinics implements EPHC’s Mission and Values through the design and provision of a quality, integrated service delivery model.  While primarily responsible for the effectiveness and efficiency of the service, the Director of Outpatient Clinics demonstrates an awareness of additional internal and external forces impacting care and resources at the point-of-service, as well as across the care continuum.  A commitment to clinical excellence is displayed through participation and consistent implementation of clinical standards of care and practice and through professional development activities for self and staff.

 

PRINCIPAL ACCOUNTABILITIES:

  • Direct supervision of assigned staff and interdisciplinary collaboration
  • Manages recruitment, selection, retention, staffing, scheduling, and assigning of staff and Physicians.
  • Empowers staff to develop policies with management oversight
  • Accepts organizational accountability for services provided
  • Directs and manages personnel for assigned areas
  • Implements the vision, mission, philosophy, core values, evidence-based practice, and standards of care in assigned areas
  • Evaluates quality and appropriateness of healthcare delivery for assigned areas
  • Empowers staff to participate in decision-making
  • Actively participates in the Executive Leadership Team meetings with focus on clinic and organizational challenges and solutions. 
  • Provides clinical consultation and supervision to nursing personnel and other staff as appropriate. 
  • Assures patient care is consistently provided in accordance with organizational standards of care.
  • Demonstrates effective management of staffing resources by providing for appropriate skill mix and number of staff for the service.
  • Models expert decision-making, collaboration and negotiation skills at both service and organizational levels in strategizing to maximize patient outcomes and resource utilization.
  • Actively participates in work processes and system redesign.  Creates a sense of partnership and collegiality with care team staff and managers through consensus building, role clarification and outcomes measurement activities.
  • Empowers staff in decision-making/problem-solving through shared governance, with an aim of quality and continuity of care.
  • Follows up on any unusual occurrences or untoward incidents involving patients, employees or applicable equipment or supplies.
  • Collaborates in the identification, investigation and implementation of improvement opportunities directly related to professional/patient care practices and patient outcomes.
  • Makes recommendations concerning new or revised policies and procedures involving all aspects of patient care and staff.  Clarifies and supports existing policies and procedures.
  • Provides ongoing interpretation of financial and clinical data for service to facilitate understanding of the impact of the service to the financial goals. 
  • Monitors an annual budget consistent with the organization’s financial goals, reimbursement trends and current and/or projected standards of care.
  • Guides the service activities and decision-making processes which result in the achievement of financial goals and predictability of costs.
  • Assures all staff are competent in assigned role.
  • Supports staff in development and implementation of their individualized professional development plans.
  • Instills a sense of authority and accountability in the patient care team resulting in a high degree of point-of-service effectiveness and productivity.
  • Establishes a goal-oriented service philosophy.
  • Demonstrates knowledge of and follows all safety practices, standard precautions and principles of life safety procedures.
  • Manages and is accountable for professional employees and/or supervisors
  • Sets team direction, resolves problems and provides guidance to members of own team
  • Adapts departmental plans and priorities to address business and operational challenges
  • Influences or provides input to forecasting and planning activities
  • Monitors, manages and controls operational and performance metrics in conjunction with established program value targets
  • Develops solutions to address new, often complex, customer requirements that address operational, clinical and customer needs
  • Ensures audits are conducted, standards are met, successful outcomes are achieved
  • Reviews operational and performance metrics regularly and drives action plan development and execution
  • Ensures site remains in compliance with all applicable regulatory and accreditation requirements.
  • Collaborates across EPHC including medical, site directors, senior leaders, providers, and other stakeholders
  • Functions across all areas of the hospital to ensure integration form outpatient and inpatient related services
  • Performs other duties as assigned.

 

EDUCATION/EXPERIENCE:

The following education or combination of education and experience are required for the position:

  1. Master’s degree or higher in Healthcare Administration or related field preferred.  
  2. A minimum of three years in a healthcare leadership position.
  3. Related clinical training/experience within the last two years.
  4. Progressive supervisory responsibility.
  5. A combination of relevant education and directly related work experience may be substituted for education requirements. 
  6. Rural Health Care experience preferred

SKILLS:

  1. Ability to maintain a cooperative and harmonious relationship with clinic staff, providers, and front line staff. 
  2. Ability to plan, organize and coordinate large projects.
  3. Strong interpersonal skills that reflect a positive attitude and a sense of commitment to our Mission and Values, patients, staff and community.
  4. Demonstrates knowledge of and follows all safety practices, standard precautions and principles of life safety procedures.
  5. Proven skills in program development and management.
  6. Excellent oral and written communication skills.
  7. Excellent interpersonal skills.